Effective Date: August 10, 2026

Xpert Chimney Sweep (“Xpert Chimney Sweep,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit xpertchimneysweep.com (the “Site”), request an estimate or service, communicate with us, receive services from us, or otherwise interact with Xpert Chimney Sweep.

Please read this Privacy Policy carefully to understand our practices regarding your personal information. This Privacy Policy should be read together with our Terms & Conditions and any additional notices or terms presented when you use particular services or communication programs.

1. Information We Collect

We may collect personal information directly from you, automatically when you use our Site, and from service providers, advertising platforms, referral sources, and other third parties.

Depending on how you interact with us, the information we collect may include:

Contact and identification information: name, email address, telephone or mobile phone number, and mailing, billing, or service address.
Service and customer information: services requested or received, appointment and scheduling information, estimates, proposals, invoices, transaction records, and communications with our customer service, dispatch, sales, or service teams.
Payment and transaction information: payment information processed by third-party payment processors. We generally do not directly store complete payment-card information.
Website and technical information: IP address, browser and device information, operating system, referring URLs, pages viewed, dates and times of visits, interactions with the Site, approximate location derived from IP address, and advertising or campaign identifiers.
Communications and consent information: form submissions, emails, call or text-message records, communication preferences, opt-in or opt-out status, the source and time of consent, and the version of consent language presented where supported.

2. How We Use Personal Information

We may use personal information to:

Provide estimates, schedule and perform services, process transactions, and administer customer relationships.
Respond to inquiries and communicate about requests, appointments, technician arrival, service updates, and customer support.
Send marketing or promotional communications where permitted by law and consistent with your choices.
Operate, maintain, secure, personalize, and improve our Site, services, and customer experience.
Measure traffic, attribution, advertising performance, and campaign effectiveness.
Prevent fraud, spam, misuse, security incidents, and other harmful activity.
Maintain business records, enforce our agreements, resolve disputes, and comply with legal obligations.

3. Aggregated and De-Identified Information

We may create or use aggregated, statistical, or de-identified information that does not reasonably identify you. We may use such information for analytics, business planning, service improvement, advertising measurement, research, and other lawful business purposes.

4. How We Disclose Personal Information

We may disclose personal information to third parties and service providers as reasonably necessary to operate our business, provide services, communicate with customers, process transactions, maintain and improve our Site, measure advertising performance, prevent fraud and abuse, and comply with applicable law.

Recipients may include website hosting and technology providers, customer relationship management providers, communications and messaging providers, payment processors, analytics providers, advertising and attribution providers, professional advisers, contractors, and other vendors that perform services on our behalf.

We may also disclose personal information when required or permitted by law, including in response to legal process or governmental requests, or to protect the rights, safety, property, or security of Xpert Chimney Sweep, our customers, or others. We may disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to service providers that help us operate our communications and messaging programs, but only as necessary for them to provide services on our behalf and subject to appropriate restrictions.

5. Cookies, Analytics, and Advertising Technologies

We and our service providers may use cookies, local storage, pixels, tags, and similar technologies to operate the Site, remember preferences, understand how visitors use the Site, prevent misuse, preserve attribution information, and measure advertising performance. You can control cookies through your browser settings, although disabling some technologies may affect Site functionality.

Google Tag Manager: helps manage tracking technologies used on the Site.
Google Analytics 4: helps us understand Site usage. You can use the Google Analytics Opt-out Browser Add-on.
Google Ads: helps measure advertising campaign performance and, where used, supports advertising features. You can manage ad personalization through Google Ads Settings.

For more information about Google's privacy practices, see the Google Privacy Policy.

6. SMS and Text Messaging

Xpert Chimney Sweep may send service-related communications and, where separately authorized, marketing communications by text message.

Service and transactional messages. When you provide your phone number in connection with an inquiry or requested service, we may contact you by call or text concerning that inquiry, estimate, appointment, scheduling or confirmation, technician arrival, service updates, customer support, and other communications related to services you request or receive.

Marketing messages. If you separately opt in to marketing text messages, we may send promotions, special offers, service reminders, seasonal maintenance offers, and information about Xpert Chimney Sweep services. Marketing messages may be sent using automated technology where permitted by applicable law. Consent to receive marketing messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. We will honor opt-out requests as required by applicable law, and you may receive a one-time message confirming an opt-out.

Opting out of marketing messages will not prevent us from communicating through other lawful means about an existing inquiry, transaction, appointment, service, or other non-marketing matter where permitted by law.

7. Email and Other Marketing Communications

Where permitted by law, we may send marketing communications about our services. You may opt out of marketing emails by using the unsubscribe method included in the message or by contacting us. Opting out of marketing does not prevent service-related or other non-marketing communications.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, fulfill the purposes described in this Privacy Policy, comply with legal, accounting, tax, and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Choices and Rights

Depending on applicable law and your place of residence, you may have the right to request access to, correction of, or deletion of certain personal information; obtain a copy of certain personal information; withdraw consent where processing is based on consent; and opt out of certain forms of targeted advertising, sale, profiling, or marketing communications. Some rights may be subject to exceptions or limitations under applicable law.

To submit a privacy request, email [email protected] with the subject “Privacy Request.” We may need to verify your identity before completing a request.

11. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take reasonable steps to delete it.

12. Third-Party Links

Our Site may link to third-party websites or services that we do not own or control. We are not responsible for their privacy practices, and we encourage you to review their privacy notices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Your continued interaction with us after an update is subject to the then-current policy, but we will obtain additional consent where required by law.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Email: [email protected]
Phone: (888) 862-1302