1. Use of the Website

This website is designed for users seeking information and services related to chimneys, such as sweeping, inspections, repairs, and installations. By accessing this site, you agree to use its services and information in compliance with all applicable local, state, and federal laws.

2. Processing of Information and Consent

By accessing and using this website, you acknowledge that you are providing consent for the collection, processing, and use of your information as outlined in our privacy policy. This includes any data you submit voluntarily, such as personal details, as well as data collected automatically through cookies or other tracking technologies. By continuing to navigate and interact with the website, you agree to the terms under which your information will be processed and used, and you confirm your understanding of how this data may be utilized.

3. Service Availability and Booking

Services offered on the Website are available within our service area. To book services, you may contact us directly by phone or email. When booking an appointment, you hereby represent that you have provided correct, accurate and complete information regarding your request. We reserve the right to decline or reschedule appointments based on availability and other considerations.

4. Pricing

The prices for our services are communicated directly during the booking process. Prices may vary depending on factors such as location, service type, and complexity of the project to be undertaken. All pricing is subject to change without prior notice. Final pricing will be confirmed prior to or at the time of service. Any prices advertised and displayed on this website are not final and may vary each different projects.

5. Payment and Invoices

All payments are due upon completion of services unless otherwise agreed upon. Payment methods will be communicated to the clients, which includes credit cards and other payment systems. Advance payment will be required prior to commencement of the project. Invoices will be provided to customers upon request. In the event of non-payment, a late fee may be assessed, and if payment remains unresolved, legal action may be pursued to recover the outstanding amount, as permitted by applicable laws.

6. Appointments and Cancellations

To cancel or reschedule an appointment, a minimum of forty-eight (48) hours' notice is required. Failure to do so may result in a fee being charged for the rescheduled appointment, unless the client provides a valid reason, subject to the company's approval. The company reserves the right to cancel or reschedule appointments at its discretion due to unforeseen circumstances or events.

7. Service Warranty

Our company guarantees the quality of our work as provided in the service agreement and as specified in the assessment form. No warranty is provided for issues resulting from improper use, inadequate maintenance, or external factors beyond our control. Any specific warranties, if applicable, will be communicated prior to or during the service appointment.

8. Limitation of Liability

Liability for any claims arising from the use of our services is limited to the amount paid for the specific service related to the claim. We are not liable for any indirect, incidental, or consequential damages.

9. User Responsibilities

The Client agrees to:

Provide accurate, complete, and current information when communicating with the customer hotline, completing forms on the website, and booking services.
Ensure that the area around the chimney and fireplace is accessible, clear and safe for our technicians to perform the requested services.
Refrain from using the website for unlawful purposes, including submitting false or misleading information, disrupting its operation, or engaging in fraudulent activities.

10. Third-Party Links

The Website may contain links to third-party websites. We do not hold control over these third-party sites and are not responsible for the content, accuracy, or availability of such sites. The inclusion of any link does not imply endorsement of the third-party site.

11. Dispute Resolution

In the event of any dispute, you shall attempt to resolve the issue informally by contacting our customer service department. If a resolution cannot be reached through informal means, the dispute may then be submitted to binding arbitration or mediation, as determined by the applicable terms of the service agreement, in accordance with applicable U.S. laws.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

13. Contact Us

Any questions or concerns about these Terms and Conditions, do not hesitate to contact our communication channels:

Email: info@xpertchimneysweep.com
Phone: (888) 862-1302